JEWELRY CARE PLAN COVERAGE
Repair or Replacement Coverage Due to Normal Wear and Tear
and/or Accidental Damage:
• One-time replacement per stone(s)
• Repair or one-time replacement of each cracked or chipped stone(s)
• Center Stone coverage included in the Lifetime plan only
Repair Coverage:
• Soldering, as required
• Broken, bent or worn prongs or mountings
• Broken bracelets or chains
• Knots or kinks in bracelets and chains
• Broken earring posts or backs
• Pearl restringing
• Cracked or thinning ring shanks
Service Coverage:
• Tightening or resetting of stones
• Ring sizing - two (2) instances per term
• Metal plating - one (1) instance each two (2) years of contract term
WATCH CARE PLAN COVERAGE
Repair or Replacement Coverage Due to Normal Wear
and Tear and/or Accidental Damage:
• Broken stem/crown
• Damage to case or bezel
• Scratched or broken crystal
• Deep scratches or gouges to metal watch strap, band or bracelet
• Water damage to water resistant watches
Repair Coverage:
• Mechanical failure as an extension of the manufacturer warranty
• Broken clasp or links in metal watch bands
what is the length of covereage for this plan?
With the purchase of a Robert Irwin Jewelers Care Plan, your item is protected from the day of purchase to the end of the term indicated on the original sales receipt.
who will do the work?
One of our authorized jewelers or jewelry repair centers.
what if my product can't be repaired?
If your product can't be repaired, we may replace or reimburse you in an amount equal to the purchase price of the covered product.
Do I Have Any Out-of-pocket Costs After The Purchase Of This Plan?
No. There is are additional fees or deductibles.
how do i receive service?
To have services performed, please visit a Robert Irwin Jewelers location. Be sure to bring your original sales receipt and product. Or call a Montage Jewelry Care Customer Center at (888) 807-2249, or email
This is not a promotional piece and does not represent an agreement for coverage. Exclusions and limitations apply. Please refer to your Montage Jewelry Care Plan for specific coverage. Coverage is provided by Montage Inc., 4035 Park East Court, Ste 300, Grand Rapids, MI 49546.
claims@montagejewelrycare.com | 888.807.2249
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