Robert Irwin Jewelers Promise
We ensure that everyone who purchases in store or online receives top-notch customer care, complete with exceptional service, guarantees, and warranties. View our incredible list of guarantees and warranties below.
Meant to be Guarantee
When you purchase a loose diamond or custom engagement ring at Robert Irwin Jewelers, you're covered! If you're not completely satisfied, return it within 365 days for a full refund. Just ensure the diamond and setting are in their original condition with all documentation. No fine print—just peace of mind with our 365-day Meant-to-be Guarantee.
$1 Diamond Trade-Up
Upgrade your center diamond at Robert Irwin Jewelers for just $1! Simply trade in your mined diamond, and pay the difference for a larger one. Keep the diamond and paperwork in original condition. Note: Lab-grown diamonds are traded at market value.
Free Ring Sizing for Life With Ring Purchase
GET FREE RING SIZING FOR LIFE when you purchase a ring from Robert Irwin Jewelers. We understand that rings come in all shapes and sizes, and we want to make sure that your ring fits perfectly. With our free ring sizing for life, you can rest assured that your ring will always fit just right. Visit us today and let us help you find the perfect fit.
Free Rhodium for Life
At Robert Irwin Jewelers, your ring purchase comes with free rhodium plating for life as part of our RIJ Jewelry Spa. This process adds a protective layer to keep your ring durable, scratch-resistant, and tarnish-free. Enjoy long-lasting beauty without worrying about maintenance costs. It's our way of showing appreciation and commitment to quality jewelry and services.
Price Match Guarantee
Shop with confidence at Robert Irwin Jewelers. If you find the same jewelry piece at a lower price from an authorized dealer within 30 days of purchase, we’ll refund the difference or offer store credit. This applies to in-stock items with identical specs. Exceptions include purchases from pawn shops, gray market, and unauthorized sellers. See our 365 Engagement Ring Return Policy for details.
Jewelry Trade Up Guarantee
Trade up your jewelry at Robert Irwin Jewelers with ease. Items purchased for $500–$2,500 can be traded for an item at least $500 more. Items over $2,500 can be traded for an item at least $1,000 more. Our hassle-free program ensures you can upgrade without compromising quality. Valid on mined diamonds; lab-grown diamonds can be traded at market value.
Free Returns & Exchanges
At Robert Irwin Jewelers, we have a 7-day return policy and 30 days for exchange. This means that you have 7 days from the date or purchase for a a full return and 30 days from the date of purchase to exchange the item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Free Shipping & In-Store Pickup
Robert Irwin Jewelers offers free 2-day shipping on all online orders. Delivery may be delayed due to weather or unforeseen events. We are not responsible for delays caused by incorrect addresses, credit approval, out-of-stock items, special sizing, or shipping to Alaska, Hawaii, Canada, or APO/FPO. For in-store pickup, select your preferred location at checkout.