Testimonials & Reviews

Did you have a good experience with us?

Judy S.


I called to inquire about a bracelet I saw online. All of my questions promptly answered and the woman with whom I spoke to was very courteous, professional and helpful. I was so pleased she was able to process the order over the phone for me instead of having to place the order online myself. It was refreshing to be able to talk to a human for a change.

Current Rating in Google: 4.9 of 5

Reviews brought to you by

Garrett Dickinson

August 1, 2018

Cindy and Shelley were amazing every step of the way. I checked out almost every jewelry store in Memphis, and Robert Irwin was far superior in customer service when compared to any other store! Their prices are great and are directly in line with online stores such as James Allen and Blue Nile. I’ll be using Robert Irwin for all of my jewelry needs from now on. Thanks Cindy!

Chris Bay

July 12, 2018

My experience here was amazing! I got to work with Cindy and Shelley, and both were extremely helpful, easy to talk to, and work with. You really get the family feeling from working with them! You can tell they are there to make sure you are happy. They make sure you get exactly what you want, and not to just get you to spend a lot of money there. They are very flexible and will work with you. I would highly reccomend coming here and talking to either of these two amazing ladies! It was great to work with them since they worked with my parents and grandparents. Robert Irwin is truly our family jeweler!

Paige Neuenschwander

June 11, 2018

After finding the same ring online for cheaper, the team at Robert Irwin immediately contacted me and gave me a great discount. They were very responsive and helpful. Additionally, they had a quick turn around time in resizing the ring. Shelley is wonderful and very knowledgeable. I highly recommend Robert Irwin Jewelers.

Tommy James

May 30, 2018

Such a great experience, treated like they’ve known me forever. No stressful pressured salesman/woman, very down to earth very friendly and helpful and did I mention prices are incredible. They also offer a interest free financing deal. Definitely will be back for me jewelry! Thanks guys.

June Lee

August 11, 2018

Robert with Robert Irwin is a fabulous sales associate. Robert found me the perfect gems at the perfect price. Robert was courteous, kind and very professional. I really appreciate their superb service. I will definitely be a repeat customer. Thank you Robert

Current Rating on Facebook: 5 of 5

Reviews brought to you by

Pastor Cedric Taylor

August 11, 2018

Excellent staff, choices and service. Very pleased with Robert Irwin Jewelers.

Mary Petech Maxwell

August 5, 2018

Howard Richards

June 10, 2018

Shop at Southaven store great experience love working with Sharon the mgr. She has created some signature pieces for me has always been great experience Sharon usually shines in my expectations and usually beats my expectations can't say enough about her if looking for jewelry in Southaven area stop and see her

Christin Ables Marbury

May 26, 2018

The staff was very helpful and friendly!!! I will definitely be returning!! Thank you Doris for helping me pick out a fantastic birthday gift!!!

John W. Owten Jr.

May 17, 2018

Zuri Woody

May 6, 2018

Great experience at all locations. The staff was real helpful.

Reginald Alexander

April 14, 2018

Shelley was great! She really took her time with my wife making sure she was totally satisfied with our selection. And the price was very nice!!!!!!

Pittman's CuPics

March 26, 2018

Love this place wouldn't take my jewelry no where else. They treat me right every time. If you need jewelry or repairs please see Mr. Robert and his staff. Great customers service...

Tammye Read Bowie

March 25, 2018

Excellent!! They made sure my grandson was happy and loved his bracelet! I definitely will be using them again!! Thank you so much for such excellent service.

Bill Hollahan

March 24, 2018

Great experience!! Was greeted as soon as we walked in. Very personable!! We joked and had a great time. Also good product at good prices. Will be back in the future.

Sam DeVore

March 3, 2018

Dolores at the Perkins location was fantastic! She found my wife the ring she was looking for. In addition the staff was so helpful to my wife and I and went way beyond helping to accommodate us in finding her another wedding ring. We will definitely recommend you to all of our friends. Thanks again Dolores!

Rob Moore

March 1, 2018

Couldn’t have asked for a better experience; I arrived at the Perkins store and was immediately greeted warmly by Destiny, who was both very friendly and professional as well as extremely helpful. I knew what I wanted to see (Jack Mason watches) and she took me right to the case and found the two in which I was most interested. The price and the service were so good I bought both! I wouldn’t hesitate to steer a family member or friend to Robert Irwin!

Kathy Watkins

January 20, 2018

The ladies helped me this morning. I will come back again! Thank you.

Amelia Murray

January 20, 2018

We got my engagement ring from the Perkins location and it is breathtaking!! Jim the Jeweler did an amazing job. Everyone in the store is kind and goes above and beyond to make the experience perfect. Thank you so much!

Johnny Bernard

January 18, 2018

Ricci Hellman

January 9, 2018

Chris at the Bartlett store provided excellent service.

Steven Killebrew

January 3, 2018

Beverly Shackelford

December 29, 2017

I went to the Bartlett location searching for a ruby and diamond ring to celebrate my 40th anniversary! I found exactly what I wanted at a great price. Everyone who works there is so friendly and professional!!!

Fannie Wilkins-Person

December 24, 2017

Excellent customer service! Awesome staff. Very patient and flexible. Perkins Location.

John Rose

December 19, 2017

Jan at Robert Irwin in Southaven was the nicest person. I’ve dealt with lots of jewelers this year and I almost didn’t want to deal with anymore, but I’m glad I did. Thanks guys! Friendly, courteous and kind. Wish i had started with you! Go see them!

Les Estabrook

December 16, 2017

came in the Perkins store to get a watch battery and they took care of me very fast. they also help me look at new Bulova watches. everyone was very nice.

Sara Myers

December 16, 2017

Stephanie Niemier

December 13, 2017

I have shopped at a few jewelry stores in my day but nothing compares to the service, quality and more than competitive pricing that I’ve received at the Perkins store! I truly felt like family after leaving. Thank you again! David Wicker David Wicker

Emilye Ann Smith

December 7, 2017

Wade Lowe

December 3, 2017

Janie at the Bartlett location was very sweet and helpful, We went to look at a specific ring that was in their sales ad but, of course ended up looking at three others. She was honest as to helping us decide which one fit me best and looked the best on my finger. And it was not the most expensive. This was our first experience shopping with them and we loved the "hometown feeling". Something you do not get at the chain stores. I would recommend them to anyone shopping for the most important piece of jewelry one will ever buy. I will be going back to buy my future husbands wedding ring. Thanks Janie...you have a customer for life.