Posted on Wednesday, April 5th, 2017 at 5:03 pm by Jeremy
Over the past 30 years at RIJ, we have been very grateful that our customers have benfited from our jewelry services. It has been a wonderful ride developing great friends and family, but most importantly building TRUST. To get a more in-depth look into our customer service at RIJ, take a look at some of the testimonials we have received.
"The best part is that they were all so friendly. I was at the Perkins store. I did not feel intimated. They let me try on all the rings I wanted and acted like I could stay all day and no one would care. Everyone knew a lot about every piece and I felt like I got a so much more than I expected for how much I had to spend.I just never see service like this anymore. I will be back."
- Sherry Gardner
"I have purchased several items from the Southaven location. Courtney was my sales associate the first time, she was so sweet and has the biggest smile, very helpful and showed me several items until I could decide which to purchase. After that I ask for her every time I go to purchase something, and every time she has the same sweet smile and willingness to help me find the perfect piece. I recommend asking for her."
- Linda Miles
"Kat and the rest of the staff are amazing. I've had great experiences every time I've gone. I have used the Bartlett store and the one in East Memphis, both have their own specialty- Bartlett is great for when you just need to pick a perfect gift and don't want to be overwhelmed by choices(and ask for Kat if she's there) East Memphis location is more high end and the guy there who helps you design jewelry is a genius! I have made the mistake of purchasing from a big box retailer but never again! RIJ is the only place I will ever do business."
- Sarah Pelcharsky
"I was recently in the Northern Mississippi area and had a battery failure on my watch. I visited one battery outlet and two jewelers of which all were afraid to attempt the mission. There was ack of knowledge or maybe desire, anyway I came upon the Robert Irwin Jewelers store in Southaven. I entered the store thinking I would get the same "I can't do it." I was greeted pleasantly by Ginny Buster, I told her my situation, she took the watch, she inspected it briefly stating some concerns on how too access the battery and off she was... but back in a flash with a fully operational watch . That watch did not intimidate her at all. I cannot say enough after three prior 'can't do its', this dynamic Jeweler fixed it in minutes. I live 9 hours from the store location, but will say this, any jewel needs in the future large or small, a nine hour trip will not be an issue. My visits to Northern Mississippi are always great and I would like to say again, Thank You to Robert Irwin Jewelers and a special thank you to Ginny Buster. The Robert Irwin chain should be proud to have such an outstanding employee . THANK YOU Curtis Hiepler ps : I will be back for a bracelet ! Thanks again."
- Curtis Hiepler
"Cindy Carpenter at the Wolf Chase location is absolutely amazing! I met with her after my Fiancé asked me to go look at rings and she treated me like I was her own daughter that was about to get engaged! We found the most perfect setting, I told her what I wanted and left it to her and she helped me get my dream ring! it could not be any more perfect!!! Thank you so much for helping Hunter and I take this next step together Cindy!"
- Sophie Sandlin
"I have bought my wife a lot of jewelry and it has all come from Robert Irwin Jewelers on Perkins. They are the most helpful people and very knowledgeable on jewelry. If they don't have they will get it."
- John Fly
"Robert Irwin Jewelers on Perkins is hands down the best!! The customer service is great and pricing can't be beat. I recommend coming here first before going anywhere else for your jewelry needs. Rob and the team, thank you so much!"
- Valencia Bonner
"I am so pleased with the amazing and unique engagement ring my fiance purchased from Robert Irwin Jewelers. They have been helpful, friendly, and my resizing was a speedy process. I couldn't be happier with the quality either!"
- Cassie King